Aussie Wander
  • Home
  • Services
  • Destinations
  • About
  • Blog
  • Contact

Terms of Service

Last Updated: November 1, 2023

1. Introduction

Welcome to Aussie Wander. These Terms of Service ("Terms") govern your use of our website located at https://aussiewander.com ("Website") and any related services provided by Aussie Wander ("we," "us," or "our").

By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Website.

2. Description of Services

Aussie Wander is a travel agency that provides tour packages, accommodation bookings, transportation arrangements, and other travel-related services for destinations throughout Australia.

Our services include but are not limited to:

  • Guided tours of various Australian destinations
  • Custom travel itineraries
  • Accommodation bookings
  • Transportation arrangements
  • Travel consultation
  • Travel information and resources

3. Use of the Website

3.1 User Eligibility

You must be at least 18 years of age or older to use our services. By using our Website and services, you represent and warrant that you are at least 18 years old and that you have the legal capacity to enter into a binding agreement.

3.2 Account Registration

Some parts of our Website may require you to create an account. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3.3 Acceptable Use

You agree to use our Website only for lawful purposes and in a way that does not infringe upon the rights of others. You agree not to use our Website:

  • In any way that violates any applicable national or international law or regulation
  • To transmit, or procure the sending of, any advertising or promotional material without our prior consent
  • To impersonate or attempt to impersonate Aussie Wander, an Aussie Wander employee, another user, or any other person or entity
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which may harm Aussie Wander or users of the Website

4. Booking and Payment Terms

4.1 Booking Process

When you book a tour, accommodation, or any other service through our Website, you agree to provide accurate and complete information. The booking is confirmed only after we have received the required payment and have sent you a confirmation notice.

4.2 Payment

All prices displayed on our Website are in Australian dollars (AUD) unless otherwise specified. Payment can be made through the payment methods available on our Website. By making a payment, you confirm that you are the authorized user of the payment method being used.

4.3 Deposit and Final Payment

For most bookings, a deposit is required at the time of booking, with the final payment due at a specified date before the service commencement. The specific deposit amount and payment schedule will be communicated during the booking process.

4.4 Taxes and Additional Fees

Prices may not include taxes, service fees, or other additional charges unless explicitly stated. Any applicable taxes, fees, or charges will be clearly disclosed before completion of your booking.

5. Cancellation and Refund Policy

5.1 By You

If you need to cancel a booking, please contact us as soon as possible. Refunds and cancellation fees depend on the timing of the cancellation and the specific terms of the service booked:

  • Cancellations made 60 days or more before the service date: Full refund minus a 10% administrative fee
  • Cancellations made 30-59 days before the service date: 50% refund
  • Cancellations made 15-29 days before the service date: 25% refund
  • Cancellations made less than 15 days before the service date: No refund

5.2 By Us

We reserve the right to cancel or modify a booking due to unforeseen circumstances, including but not limited to natural disasters, political instability, or insufficient participants. In case of cancellation by us, you will be offered the choice of:

  • A full refund of all payments made
  • An alternative service of comparable value
  • A credit for future services

6. Travel Insurance

We strongly recommend that all clients purchase comprehensive travel insurance to protect against unforeseen circumstances such as trip cancellation, medical emergencies, and loss of personal belongings. Travel insurance is not included in our tour prices and is the responsibility of the traveler.

7. Intellectual Property

The Website and its original content, features, and functionality are owned by Aussie Wander and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without our prior written consent.

8. Disclaimer of Warranties

Our Website and its contents are provided on an "as is" and "as available" basis without any warranties of any kind. We do not guarantee that our Website will always be available, uninterrupted, timely, secure, or error-free.

We do not make any warranties regarding the accuracy, reliability, completeness, or timeliness of the content, services, or related graphics provided on the Website for any purpose.

9. Limitation of Liability

In no event will Aussie Wander, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, including without limitation, direct, indirect, special, incidental, or consequential damages, losses, or expenses arising in connection with our Website or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or line or system failure.

10. Indemnification

You agree to defend, indemnify, and hold harmless Aussie Wander, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website.

11. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised terms.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

13. Contact Us

If you have any questions about these Terms, please contact us:

  • By email: [email protected]
  • By phone: +61 2 8007 6789
  • By mail: 120 Elizabeth Street, Sydney, NSW 2000, Australia
Aussie Wander

Your ultimate guide to exploring Australia's wonders

Quick Links

  • Home
  • Services
  • Destinations
  • About Us
  • Blog
  • Contact

Popular Destinations

  • Great Barrier Reef
  • Uluru & The Outback
  • Sydney & Surrounds
  • Tasmania Wilderness

Legal

  • Privacy Policy
  • Terms of Service
  • Cookie Policy

Connect With Us

© 2023 Aussie Wander. All rights reserved.

Cookie Settings

Cookie Settings

We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies.

Custom Cookie Settings

Essential cookies for website functionality

Cookies that remember your settings and preferences

Cookies that help us understand how you interact with our website

Cookies used to deliver relevant advertisements